Double Booking
When two guests book the same property for overlapping dates, typically caused by poor calendar synchronization across platforms.
A double booking occurs when two guests reserve the same vacation rental property for overlapping dates. This is one of the most damaging operational failures in STR management, resulting in guest cancellations, negative reviews, platform penalties, and potential legal liability. Double bookings typically occur when a property is listed on multiple platforms without a channel manager to synchronize availability in real time. Professional property management companies like Solside Stays use channel management software to prevent double bookings by updating all platforms instantly when a reservation is confirmed.
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